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Shipping & Delivery
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Shipping Information
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We offer free shipping on most orders over 35 €.
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Orders 35 € and under are subject to a 5 € shipping fee.
Order Processing Times
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Orders are scheduled for shipment within 1–2 business days, excluding holidays.
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Orders placed after 11 AM (GMT+1) on Fridays may be processed the following Monday.
Shipping Notifications
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Once your order is processed, you'll receive an automated shipping email titled “Your package is on the way 🚚💨” with your tracking information.
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Didn’t receive the email? Check your Spam or Promotions folder!
- Please note that your order may be shipped in multiple packages. If this occurs, you will receive separate tracking numbers for each shipment.
Domestic Shipping Details
Eligible Countries for Free Shipping:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
| Shipping Region | Transit Time | Cost |
|
Eligible Countries (see above) |
2-10 Business Days |
Free for orders > 35 € 5 € for orders ≤ 35 € |
Shipping Holidays
Our shipping facility and carriers do not operate on the following holidays. Orders placed on or near these dates may take 1–3 additional business days to process.
| Holiday | Date |
|
New Year's Holiday |
January 1 |
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Epiphany |
January 6 |
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Good Friday |
April 18 |
|
Easter Monday |
April 21 |
|
Labour Day |
May 1 |
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3 May Constitution Day |
May 3 |
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Ascension Day |
May 29 |
|
Whit Monday |
June 9 |
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Corpus Christi |
June 19 |
|
Assumption of Mary |
August 15 |
|
Germany Unity Day |
October 3 |
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Reformation Day |
October 31 |
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All Saints' Day |
November 1 |
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Christmas Day |
December 25 |
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2nd Day of Christmas |
December 26 |
Important Shipping Policies
Refused Shipments: Customers are responsible for original shipping fees, duties, and return shipping costs.
Returned to Sender: Contact our Customer Support Team if your package is marked as "Return to Sender."
Shipping Disclaimer: Once shipped, Ridge is not liable for losses or damages during transit. Please monitor your shipment using the provided tracking link.
Shipping FAQ:
Where will my order ship from?
Your order will ship from our facility in Poland if your order was placed on our EU site. Orders placed on our United States site will ship from the United States from our Texas facility.
Will I be charged additional Duties/Taxes on my order?
Orders placed to locations within the European Union have the Duties/Taxes factored into your price at checkout, and there should be no additional fees incurred during shipping. Locations outside of the EU are subject to Duties/Taxes.
Can my parcel be redirected to a different address?
Once your order has been shipped, we cannot update the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes that could impact a successful delivery.
My order’s shipping has been delayed. What now?
Unfortunately, there may be delivery delays due to reasons outside our control, such as carrier delays, severe weather, natural disasters, or labor strikes.
We ship all orders within 1-2 business days, and once shipped, provide a tracking confirmation email to the email address provided. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.
Please check the GLS and PostNL websites for their statements on current delays and transit times.
Do you offer express shipping?
Unfortunately, at this time, we do not offer Express shipping.
What if my package is late?
We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us, and we would be happy to help investigate and reach out to our carriers when needed.
*Claims of missed/incorrect deliveries will not be accepted past 45 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.
My package says delivered, but I didn’t receive it.
We ask that you please allow 3 additional business days past the “delivered” scan, as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.
*Please be sure to check around for your package; some carriers leave packages in hidden places so they cannot be seen from the street. Please also check if someone, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
If you have any additional questions about shipping or the status of your order, please don't hesitate to reach out to our Customer Success Team via our support widget.